Home Health Services
Our compassionate care and trusted support for developmental disabilities pave the way for brighter futures through our dedicated personal care assistance.
Our compassionate care and trusted support for developmental disabilities pave the way for brighter futures through our dedicated personal care assistance.
At New Horizons Residential & Care Services, we are dedicated to providing compassionate care and personal care assistance right in the comfort of your home. As a certified Home Health Agency and Independent Provider through the Ohio Department of Medicaid (DODD), we specialize in offering support for developmental disabilities.

Respite Care (Children & Adults)
Short-term relief for caregivers while ensuring your loved one receives attentive, quality care.
Residential & Community Support
Assistance with daily living skills, supervision, and community engagement.
Developmental Disabilities Support
Personalized care plans tailored to each individual’s needs.
Assistance with Daily Living

At New Horizons Residential & Care Services, we are dedicated to providing compassionate care and personal care assistance right in the comfort of your home. As a certified Home Health Agency and Independent Provider through the Ohio Department of Medicaid (DODD), we specialize in offering support for developmental disabilities.

Our mission is to deliver compassionate care through person-centered residential and care services that truly empower individuals to lead safe, fulfilling lives. We strive to create a nurturing environment where each person's unique needs, preferences, and dignity are respected, allowing them to thrive and maintain their independence. By providing personalized support, including personal care assistance and specialized support for developmental disabilities, we aim to foster a sense of belonging and well-being for every individual we serve.

Our team is committed to delivering dependable, compassionate care that is centered around the individual with integrity. Every member of our staff is carefully selected to ensure the highest standards of professionalism, reliability, and respect in providing personal care assistance. We understand that inviting someone into your home requires trust. That’s why our trained and experienced caregivers are dedicated to offering safe, supportive services tailored to each individual’s unique needs, including specialized support for developmental disabilities.

Our goal is to establish ourselves as a respected leader in residential and care services, especially in delivering compassionate care and personal care assistance. We are committed to upholding the highest standards of integrity, ensuring that every interaction is rooted in trust and transparency. Our team exemplifies exceptional professionalism, providing personalized care that addresses the unique needs of each individual, including vital support for developmental disabilities. Through our relentless pursuit of excellence, we strive to create a nurturing environment where residents and clients feel valued, supported, and empowered in all aspects of their lives.

Our mission is to deliver compassionate care through person-centered residential and care services that truly empower individuals to lead safe, fulfilling lives. We strive to create a nurturing environment where each person's unique needs, preferences, and dignity are respected, allowing them to thrive and maintain their independence. By providing personalized support, including personal care assistance and specialized support for developmental disabilities, we aim to foster a sense of belonging and well-being for every individual we serve.
Mike Hawkins
We love our customers and are dedicated to providing compassionate care. Please feel free to visit us during normal business hours for personal care assistance and support for developmental disabilities.
Mon | 09:00 am – 05:00 pm | |
Tue | 09:00 am – 05:00 pm | |
Wed | 09:00 am – 05:00 pm | |
Thu | 09:00 am – 05:00 pm | |
Fri | 09:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |
Privacy Policy
Effective Date: 3/10/2025
Last Updated: 2/15/2026
New Horizons Residential & Care Services (“we,” “our,” or “the agency”) is committed to protecting the privacy and confidentiality of our clients, families, employees, and website visitors. As a home and residential care provider serving Toledo, Ohio and surrounding areas, we comply with federal and state privacy regulations.
1. Who We Are
New Horizons Residential & Care Services is a Toledo, Ohio–based provider of:
We operate in compliance with:
2. Information We Collect
A. Information You Provide to Us
When you contact us through our website, we may collect:
If you become a client, we may collect additional information required for care and Medicaid compliance, including:
B. Website Usage Information
Our website may automatically collect:
This information helps us improve our website and better serve families in Toledo and Northwest Ohio.
3. How We Use Your Information
We use information to:
We do not sell, rent, or trade your personal information.
4. HIPAA & Protected Health Information (PHI)
As a healthcare service provider, we protect Protected Health Information (PHI) under HIPAA.
We:
We only disclose information when:
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including:
6. Your Rights
You have the right to:
If you have concerns about privacy practices, you may contact us directly.
7. Third-Party Services
Our website may use third-party services such as:
These services may collect limited technical data to improve website functionality.
8. Children’s Privacy
We do not knowingly collect personal information from children without parental or guardian consent.
9. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.
10. Contact Us
New Horizons Residential & Care Services
Toledo, Ohio
Phone: 419-389-7677
Email: Deasia@newhorizons.com
Administrator: Deasia Coleman
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